Reference

Understand Your Rights Before You Start

petir178 operates under terms shaped for Indonesia, where access and eligibility depend on local law and the region your account is registered in.

Account TermsPrivacy & DataDANA, OVO, GoPay Wallet PolicyCookie ConditionsJurisdiction Notice
petir178 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have questions about how our terms apply to your account, want to request a data review, or need to flag a policy concern, these are the channels we actively monitor. We aim to respond to legal and policy queries through the same support routes used for account help — keep your account number ready when you reach out.

Live Chat Support Open the chat window from your account page. For policy questions, select the Legal or Account category so your query reaches the right team without delay.
Email for Policy Requests Send data access requests, policy queries or formal complaints to our support email. Include your registered mobile number and wallet type — DANA, OVO, or GoPay — for faster ID matching.
Account Help Centre The Help Centre inside your account dashboard covers common policy questions, wallet verification steps, and how to submit a formal data request without contacting support directly.
DATA & ACCOUNT STANDARDS

How We Handle Your Data and Account Security

Your account security and the handling of your personal data are not afterthoughts — they are built into how petir178 operates from login to withdrawal. Here is the concrete picture of what we do and who to contact when you need changes.

Data Storage and Retention

Account data and transaction records — including DANA, OVO, and GoPay deposit logs — are retained for the period required under applicable Indonesian financial regulations. You may request a summary at any time.

Cookie and Session Policy

We use session cookies to keep your login active across browser tabs and to remember your wallet preference. You can clear cookies via your browser settings, though this will reset your saved session on mobile.

Account Security Practices

Each login triggers an OTP sent to your registered mobile number. Wallet withdrawals to GoPay or OVO require a secondary PIN confirmation on our side before the transfer is released to your e-wallet.

Requesting Changes or Deletion

To update registered data or request account deletion, contact us via the email channel with your account ID. Wallet unlinking — DANA, OVO, or GoPay — is processed after identity verification is confirmed.

Your Legal Questions, Answered Directly

These are the questions we get most often about account terms, data rights, and how our policies work in practice for Indonesia accounts.

Yes, if your account is registered and accessed from Indonesia. Eligibility depends on local law and the eligible region your account falls under — we make this clear during account setup.

We store your account registration details, login history, and transaction records including DANA, OVO, and GoPay activity. This data is held for the period required under applicable regulations.

Send a request to our support email with your account ID and the wallet type linked — DANA, OVO, or GoPay. We process data access requests after verifying your account identity through OTP.

Yes. Submit a deletion request via email. We will unlink your registered wallet, remove stored personal data as permitted by law, and confirm the action to your registered mobile number.

We notify you via your registered contact — mobile number or email — before changes take effect. Continuing to use the platform after notification means the updated terms apply to your account.

Raise a dispute through live chat or email, referencing the specific transaction or policy in question. Our team reviews wallet records — DANA, OVO, or GoPay — and responds with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.